Customer and Loyalty Management
Our best-in-class Customer and Loyalty Management solution is a winning combination of strategy, processes, and technology. Attract new business, reward loyalty, and anticipate customer needs with our SAP loyalty management software for Retail like never before. Create instantly deeper customer connections with your brand.
“Businesses capture huge volumes of data every time a customer interacts with the brand on social media, at the store, via eCommerce, or when data is logged in the CRM system. SimpleRetail helps you leverage this treasure trove of insights to drive personalization, run promotions, loyalty programs, rewards, and more in an omnichannel environment.”
- Ramakrishna Yadavalli, Principal - Products and Innovation, Applexus
Improved profitability as a result of a holistic data-led approach to sales, customer retention, and loyalty programs. Our solution helps you make the most of the volumes of data captured every time a consumer interacts with your brand across channels and touchpoints.
Leverage historical data, customer behavior, past shopping patterns, and preferences across brick and mortar and digital retail stores with our 360-degree Customer View, Customer Segmentation, and premium Clienteling tools.
Customer Management synchronizes online and offline data to offer rich insights into your customers and create localized, real-time activities to engage with them. Create an interactive customer experience by leveraging Social Media Integration and Customer Collaboration. Ease order- fulfillment processes like Curbside Pick Up, Buy Online And Pick Up In Store(BOPIS), and Deliver To Home via our Customer Appointments tool.
Run customer rewards and loyalty programs with our Loyalty Card Management tool that can be run virtually (with or without offline cards) to create special promotions and Targeted Offers And Pricing to delight customers. Our Customer Grievances tool enables you to efficiently resolve customer complaints and minimize loss of sales.
Never miss out on cross-sell and up-sell opportunities with our Recommendations Engine.
Our comprehensive Customer and Loyalty Management solution stores all customer data, enabling you to leverage it to drive sales and grow your customer base.
