Consumer Experience Solution
Market dynamics and the external environment have caused an ongoing flux in what consumers need. The quality of the consumer experience you can deliver across eCommerce and digital retail has emerged as a key differentiator. Features like touchless shopping, curbside delivery, and deliver-to-home are in high demand, as consumers seek a seamless hassle-free shopping experience.
“We at Applexus developed SimpleRetail as a unified retail platform that would bridge the gap between brick and mortar stores and digital retail for our clients in the consumer goods, fashion, and retail segments. The COVID-19 pandemic underlined the need for such a technology solution to give customers the sense of security they seek without compromising on the joy that a shopping experience can spark”
- Chris Couch, Vice President and General Manager, Applexus
Our Competitor Pricing Analysis Solution helped a leading home improvement retailer get their pricing strategy on-point vis-a-vis competition. Their team also implemented our Retail Return To Vendor and Custom Order Management solutions to facilitate a smooth shopping experience for end consumers.
Offers enhanced convenience with a range of options - In-store touchless shopping, curbside pickup, home delivery & buy online and pick up in-store ( BOPIS )
Provides consumers with a customized retail experience with options to build Shopping List and Wishlist, Intelligent Product Search, Product Recommendations, and Customer Collaboration.
Makes each customer visit to the store more efficient by leveraging automation & AI, with Aisle Locator and Social Distancing features as well as Real-Time Inventory & Endless Aisle.
Extensive data on consumer behavior, shopping patterns and past history enables a personalized shopping experience which leads to sales growth and higher brand equity.
Customers can seek the help of store associates wherever required during the buying process. With Customer Collaboration & Click for assistance, help is just a click away.
With voice integration, the customer can interact with smart speakers & conversational bots to communicate with the mobile app. Customer can interact with the app in their preferred language.
